Who this applies to#
- Use backorder only when the store accepts the order despite unavailable stock and has a fulfilment expectation
What Backorder requires#
- Set an honest availability message and a reasonable expected fulfilment window
Shopify
Shopify can continue selling tracked products when inventory is at zero or below, but OnVoard does not manage backorders
What this does not require#
- Backorder does not mean the product is a new release sold before launch
Common mistakes#
- Calling every unavailable product a backorder
- Taking payment without a clear fulfilment expectation
Backorder checklist#
- Confirm incoming stock
- State expected timing
- Track affected orders
- Update customers if timing changes