Privacy Policy

Last Updated - 2nd July 2019
This page provides our policies and procedures for collecting, using and disclosing your information and outlines the security measures we've put in place to protect the information that you store using OnVoard's services, including the services made available through this web site, and any other software or services offered by OnVoard in connection with such services (the "Services"). By using these Services, you consent to the collection, transfer, processing, storage, disclosure and other uses of your information described in this Privacy Policy.

Information You Provide

Account Information
You might give OnVoard information about yourself by filling in forms on our Services. For example, if you create an account with OnVoard, we ask information including but not limited to: your email, your name or what company you work for.

Billing Information
When you add your billing information to your Account, that information is directed to our third-party payment processor. We do not store your billing information on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor.

Communication
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.

Information We Collect When You Use Our Services

Cookies
Cookies are small amounts of information stored in files within your computer's browser. Web sites can access only the cookies that they have stored on your computer. Cookies may store user preferences and other information.

If you reject all cookies, you may not be able to use OnVoard services or products that require you to "sign in" and you may not be able to take full advantage of all offerings. You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set.

Log files
When you use our services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, IP address, country, city, browser type, browser language, the date and time of your request. When you use our services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, IP address, country, city, browser type, browser language, the date and time of your request.

Information We Receive from Third Parties

Third-Party Accounts
If you choose to link our Services to a third-party account, we will receive information about that account, such as your authentication token from the third-party account, to authorize linking. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.

Third-Party Partners
We may also receive publicly available information about you from our third-party partners and combine it with data that we have about you.

How We Use Information

We use the information we collect in various ways, including to:

- Provide, operate, and maintain our Services;
- Improve, personalize, and expand our Services;
- Understand and analyze how you use our Services;
- Develop new products, services, features, and functionality;
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;
- Process your transactions;
- Send you text messages and push notifications;
- Find and prevent fraud; and
- For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

Who we share the information with?

We may disclose information to service providers under contract who help with our business operations such as payment and order processing, fraud investigation, bill collection, and information management and analytics.

We may disclose information to third parties when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) prevent fraud or abuse of our services; (c) protect the safety of any person from death or serious injury; (d) protect our rights or property

We may also disclose information we possess as part of a merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the event of insolvency, bankruptcy, or receivership. We do not guarantee that any entity receiving such information will comply with all terms of this Privacy Policy.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How are the information secured?

We take precautions to protect against unauthorized access to our systems. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure and no company can fully prevent security risks.

Do you collect information from children?

We do not knowingly collect personal information from children under the age of sixteen.

Your data protection rights

If you are a resident of the European Economic Area ("EEA"), you have the right to access, correct, update and delete your personal data. If you're a direct user of our service, you can log in to your account and update your information directly there.

If you have issues accessing our services, you can email us at support@onvoard.com for assistance. To protect your privacy and security, we may also take reasonable steps to verify your identity before updating or removing your information.

International Data Transfers

OnVoard is a global business. We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.

Changes to this privacy policy

OnVoard has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

How do I contact you?

You can contact us via email at support@onvoard.com or by mail at:
OnVoard Pte Ltd
14 Robinson Road 08-1A Far East Finance Building
Singapore 048545