Who this applies to#
- This guidance is scoped to Twilio toll-free SMS to the US and Canada
What Toll-free verification requires#
- Twilio's process collects business, contact, location, and use-case information before approval
What this does not require#
- A pending or restricted unverified number is not sufficient approval for the cited traffic
Common mistakes#
- Generalizing Twilio's process to every carrier
- Treating pending review as approval
Toll-free verification checklist#
- Confirm provider and countries
- Submit the requested information
- Wait for approval before messaging
Commonly confused with#
OnVoard's take#
Keep toll-free verification provider- and country-scoped, and distinguish pending review from approval.