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Email subject lines

Browse Abandonment Email Subject Lines

They viewed a product and left, without adding it to a cart. That is a different event from cart abandonment, even though the two score against the same profile below.

49.1% average open across 38,301 OnVoard browse-abandonment sends.

Aggregate across all OnVoard merchants. This figure is specific to Browse Abandonment, one of three separate abandonment flows we run: it is not interchangeable with Cart Abandonment (delivery too low in this snapshot to quote publicly) or Checkout Abandonment (a different flow, its own number, 37.2%).

What works

  • Naming what they viewed, not what they added to a cart. "The boots you viewed are still here" is accurate; "you left this in your cart" is not, because nothing was added.
  • Helpful framing (reviews, sizing detail, more photos) gives a reason to click without pushing a discount. The profile shares its scoring with cart abandonment, but the content should not.
  • The profile wants 22 to 42 characters and 3 to 7 words, and allows light urgency, though none of the lines below lean on it: the browsing detail does the work instead.

What to avoid

  • Discounting in the subject line. Nothing was in a cart to save; a discount here teaches shoppers to browse without buying on purpose, which is the same trap the cart-abandonment profile warns against.
  • "You left this in your cart" or any cart language. It is factually wrong for this flow and the kind of inaccuracy that costs trust on the next send.
  • Stacked or manufactured urgency. The profile allows light urgency, not two deadlines in one line.

They already chose the item. Name it and get out of the way. Discounting in the subject line teaches people to abandon carts on purpose. Every line below is scored against this exact profile in the subject line tester.

32 browse abandonment subject lines

Grouped by purpose. Every line scores 85 or higher against the cart abandonment profile, with no red checks. Click "Test this" to see why, or to try your own version of it.

The product you looked at

  • Still thinking about the canvas tote?It is still here, in every color
    Test this
  • The jacket you looked at is popular
    Test this
  • You looked, we saved it for you
    Test this
  • The boots you viewed are still here
    Test this
  • That mug set is still available
    Test this
  • You checked out the scarf. Still here
    Test this
  • The tote you viewed, one more look
    Test this
  • Still deciding on the duffel bag?
    Test this

Helpful, not pushy

A light nudge back

Related picks

OnVoard sends the Browse Abandonment email too.

These are the subject lines. OnVoard runs Browse Abandonment as its own workflow, separate from Cart and Checkout Abandonment, triggered when someone views a product and leaves without adding it to a cart.