Customer Retention

Best way to retain customers?
Keep them happy

What do great businesses have in common? They all have recurring customers! Collect customer feedback and identify unhappy customers before they churn.

In-the-moment feedback

Timing matters when it comes to collecting feedback. Ideally, you want to collect feedback right after each customer interaction, when you have the opportunity to fix any underlying issues which may lead to dissatisfaction.

OnVoard is directly integrated with major platforms like Calendly, Acuity Scheduling and Shopify allowing you to automatically send customer satisfaction survey right after customers interaction. For example, you can setup to automatically send a survey 30 minutes after an Acuity Scheduling appointment has ended.

Survey existing customers

Have a list of existing customers that you want to survey? Use OnVoard's bulk send tool and drop surveys to 1000 recipients per upload. We are also directly integrated with major email marketing platforms like Mailchimp, MailerLite and Campaign Monitor giving you the options to seamlessly send surveys to users from your email list.

Resurvey users

It costs at least five times more to acquire a new customer than to retain one. Maximize customer lifetime value by periodically resurvey your users to ensure that you are keeping them happy and satisfied.

Real-time notification

Get notified in real-time when a customer leaves negative feedback. Let them know that you are listening before they leave a negative review for your business.

Ready to try OnVoard?