In-the-moment feedback
Timing matters when it comes to collecting feedback. Ideally, you want to collect feedback right after each customer interaction, when you have the opportunity to fix any underlying issues which may lead to dissatisfaction.
OnVoard is directly integrated with major platforms like Calendly, Acuity Scheduling and Shopify allowing you to automatically send customer satisfaction survey right after customers interaction. For example, you can setup to automatically send a survey 30 minutes after an Acuity Scheduling appointment has ended.